Terms and Conditions

Promotion of a travel offer on our website does not constitute a legally binding offer, but rather, an invitation to travel subject to our inventory allocation. We reserve the right to modify, change, extend, withdraw, remove or cancel the travel offer at any time prior to an order being placed, and in some instances after an order has been placed.

These changes or modifications can include, but are not limited to, variances to published content relating to the travel offer including the overview, the itinerary, the listed summary of tour inclusions and the important information sections. Specifically, all published prices, government taxes, levies, fees, fuel surcharges, validity and mandatory surcharges and itinerary elements such as listed inclusions, listed exclusions, departure dates, departure cities, travel group size, flight options, cruise options, listed accommodation, touring sites and schedule, ground transport, transfers and flight routing are subject to change or modification. Some or all of these changes may be subject to factors outside of VANTAGE Travel International’s control.

In the event of a material itinerary change, we will use reasonable endeavors to arrange supply of an alternative of comparable or higher standard and such changes will be communicated to affected passengers.

All travel offers listed on our website are subject to availability. VANTAGE Travel International reserves the right to remove, add, secure, place on hold offers and to orders in line suppliers products availability.

All travel offers listed on our website are heavily discounted and available for a limited time only. For this reason, we require full payment at the time of order placement or we inform you via emails and most payments are typically non-refundable.

All prices of our published travel offers which are offered to New Zealand customers only, are listed in New Zealand Dollars (NZD) unless stated otherwise. The published prices of the travel offer includes all New Zealand taxes, charges and service fees, including GST (where applicable). All travel offers are subject to availability and can be withdrawn or varied without notice.

Payment can be made via internet Banking or by credit card, a fee of 03% on Visa & MasterCard debit and/or credit cards is applicable. No other credit cards accepted.

Some additional extras, supplements, and/or surcharges may be payable after order placement, as specified in the important information section on the deal home page. The price payable is also subject to a number of other factors including any customizations and additions made by you, changes to travel arrangements, currency fluctuations, fuel surcharges, government taxes, levies and airfare increases. We reserve the right to adjust any fees, charges or prices as necessary to reflect a material cost increase, being greater than 10% of the travel offer. Please refer to our Cancellation and Refund Policy or contact a member of the VANTAGE Travel International team to discuss your options in this situation.

We reserve the right not to honor any published prices that we determine were erroneous due to printing, clerical or electronic error.

In the event of a price decrease, we are not obliged to refund you to match any subsequent price reduction after order placement.

Travel offers are typically promoted at a base “per person” price based on twin share travel where one order is valid for one person. A quantity of 01 needs to be selected on order placement for every person travelling twin share.

All other mandatory surcharges including but not limited to second person surcharges, solo traveller surcharges, departure date and/or city surcharges, the selection of additional optional extras, other government taxes, levies, gratuities, or listed fees are in addition to the listed base price as per the terms of the travel offer.

The majority of travel offers require the provision of key passenger information in order to commence the booking process. These details are required to confirm all travel offer itinerary elements including but not limited to airline ticketing requirements, cruise line cabin booking confirmations, accommodation rooming specifications, specific flight dietary requirements and/or medical, mobility requests.

Immediately following the first deposit payment, customers are required to provide a copy of their passport to secure flights, hotels and cruise reservations.

VANTAGE Travel International will use reasonable endeavors to provide both email and/or text reminders to complete the passenger information form and/or to provide new passport details.

Please note, we will not be liable for any expenses, fines, penalties, costs, liabilities, damages or losses incurred as a result of failure to follow the instructions as listed on your order confirmation.

An order will not be considered, until the passengers provide final until the passenger information of all persons intending to travel.

The passenger information form will require passenger name and date of birth details to be supplied as per the passport to be used at the time of travel, and any special travel requests relating to bedding configuration, flight, dietary, medical and mobility requirements.

All travellers must have a valid passport for international travel, with at least 06 (six) months validity from the date of return and at least 02 (two) blank pages at the time of travel.

In order to protect the integrity of the information supplied in the passenger information form, the customer will be asked to check and confirm that all information inputted are correct, as certain information cannot be amended without cost once the passenger information form has been submitted.

In instances where a visa is required, most issuing countries will require you to provide confirmed travel itinerary details such as confirmed accommodation and flight itineraries. This information will be provided to you in your travel documentation which are typically supplied to you 4-6 weeks prior to court tour departure.

The final stage of the booking process is VANTAGE Travel Internationals’ delivery of complete travel documentation with respect to the travel offer purchased. VANTAGE Travel International typically provides all travel documentation 4-6 weeks prior to the core tour departure date selected. The travel documentation contains important information such as confirmed accommodation and flight itineraries, and is often required in order to apply for any visas required of the travel destination and/or given the country of issue of the passport that you will use at the time of travel.

VANTAGE Travel International strongly advises that travellers do not apply for any required visas until receipt of travel documentation.

VANTAGE Travel International customers are advised to check all visa requirements prior to order placement as the organization and obtainment of visas, including transit visas and re-entry permits, will be the passenger’s responsibility. Please note, for travellers who select an “arrive early” that is greater than 2 weeks, or place an order within 08 weeks of travel, your travel documentation will only be sent to you within 02-04 weeks of departure. VANTAGE Travel International is not responsible for your failure to obtain a visa in this circumstance, including if you are overseas. Only in exceptional circumstances will VANTAGE Travel International provide early release of flight itineraries prior to the supply of travel documentation.

If you do not obtain the correct visas, for whatever reason, you will be liable for any associated expenses, fees, penalties, costs, liabilities, damages or losses and are not entitled to a VANTAGE Travel International refund as this decision is outside of the control of VANTAGE Travel International.

It’s your responsibility to check all of your travel documentation – including but not limited to ticketed passenger names and dates of birth are as per the passport to be used at the time of travel, flight tickets, departure/arrival dates and time, cabin check in instructions, baggage allowances, accommodation/stop over details, visas and insurance requirements/documents immediately upon receipt and advise VANTAGE Travel International as soon as possible of any errors or changes required.

Once you have received your flight information, you are responsible for managing your booking, including confirming the flight itinerary directly with the airline at least 48 hours prior to travel and checking that the departure time does not change (unless you are travelling in a group). You can do this through the documentation sent to you or alternatively you can check the airline website or phone the airline directly from 48 hours prior to departure. VANTAGE Travel International is not responsible for communicating airline schedule changes once the travel documentation has been issued.

Please ensure you read your travel documents carefully for details on baggage allowances as these can vary from airline to airline and country to country. Excess baggage (if your airline allows it) can be expensive and is the responsibility of the traveller. VANTAGE Travel International will not be liable for any expenses, fees, penalties, costs, liabilities, damages or losses associated with baggage allowances and excess baggage.

An estimated travel documentation delivery date will be listed on your order confirmation.

All travel offers listed on our website are heavily discounted and available for a limited time only. As such, many orders are non-refundable, and cannot be used in conjunction with any other offer or promotion or redeemed for cash. All orders are considered non-transferable or changeable without cost once the passenger information form has been submitted. Please refer to our Cancellation and Refund Policy for more information on when you will and won’t be entitled to a refund, and for further information regarding cancellation.

All proposed cancellations must be communicated to VANTAGE Travel International as soon as they become known, and must be validated and authorized by VANTAGE Travel International via our specific cancellation notification process.

Please contact VANTAGE Travel International on 0800331110 – for further information with respect to cancellation queries or for full details please refer to our Cancellation and Refund Policy.

Each travel offer will list its specific order validity details in the “important information” section of the deal home page with respect to available departure dates and “per person” order quantities.

Orders are valid only for the travel date selected and once the travel date selected has passed, the order will be considered void and is non-refundable in full or in-part if unused.

VANTAGE Travel International reserves the right to vary, withdraw or cancel any travel products and services by written notice in the event they cannot be supplied or the itinerary is changed due to force majeure or other events which are beyond our control including but not limited to severe weather, fire, floods, acts of God, acts of government or other authorities, act of terrorism, security issues, failure of equipment or machinery, war, civil disturbance, strikes and malevolent acts.

To the maximum extent permitted by law, except where caused or contributed to by negligence on our part, VANTAGE Travel International is not and does not accept any responsibility or liability in contract, tort or otherwise for any injury, illness, death, cost, loss, damage (including but not limited to loss or damage to persons, baggage and property), delay, diversion, substitution of equipment, variation, postponement, liabilities, expense or inconvenience arising directly or indirectly from or in connection with:

• the acts, errors, omissions, default or negligence of Suppliers or other third parties including government authorities, airlines, coach, rail or cruise operators, land carriers, hoteliers or any other suppliers, nor for any consequences thereof, including but not limited to changes to or lack of availability of transport, services, accommodation or facilities; or
• force majeure or other events which are beyond our control including but not limited to severe weather, fire, floods, acts of God, acts of government or other authorities, failure of equipment or machinery, war, civil disturbance, strikes and malevolent acts.

We will make commercial reasonable efforts to avoid and mitigate the adverse effects resulting from such events beyond our control.

To the maximum extent permitted by law, VANTAGE Travel International is not and does not accept responsibility or liability for any acts, errors, omissions, default or negligence of any person not its direct employee or under its control, including any government or governmental authority, officer or employee, and also including any employees, officers or agents of any Supplier such as airlines, coach, rail, cruise or ferry operators, shipping companies, or any other transport providers, hoteliers or other accommodation providers, land carriers, tour operators, tour guides, tour directors, travel agents, or the providers of any other meals, facilities, goods and travel products or services on your holiday or in relation to it and over whom VANTAGE Travel International has no control. VANTAGE Travel International is not and does not accept responsibility for any criminal conduct by any third parties.

To the maximum extent permitted by law, VANTAGE Travel International is not and does not accept responsibility or liability for any requirements, terms or conditions of any Supplier or other third party who provides some travel product or service in the course of your holiday. All bookings made by VANTAGE Travel International with Suppliers or other travel product or service providers on your behalf are subject to the requirements, terms and conditions of those persons which may not be expressly the subject of our contractual agreement, particularly in relation to the applicable laws, policies and requirements of any government, governmental authority or employee including visa, entry, exit or transit requirements.

In the event of a person travelling occupying transport seat fitted with a safety belt, VANTAGE Travel International is not and does not accept liability for injury, illness, death or other loss, damage or claim arising from any incident or accident where the safety belt is not being worn correctly at the time of such incident or accident.

VANTAGE Travel International is not and does not accept any liability or responsibility for your acts, omissions, defaults, conduct, state of health, condition or circumstances, or failure to comply with the terms, conditions and requirements of any Suppliers or other third party travel product or service providers, or country or governmental authorities, or any of their officials, servants or agents.

If you decide that you do not wish to visit a country or part of a country you had intended to visit because of any law, condition or requirements of Suppliers or any country or governmental authority, official, servant or agent, or because of circumstances beyond our control including but not limited to force majeure, severe weather, acts of God, acts of government or other authorities, failure of equipment or machinery, war, civil disturbance, strikes and malevolent acts, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees.

You may not rely on our words or conduct as a waiver of any right unless that waiver is in writing and signed by VANTAGE Travel International.

The majority of travel offers list the price per person based on twin share, where two people will be sharing their accommodation. For some travel offers, where a passenger intends to travel as a solo traveller and therefore will not be sharing their accommodation with another traveller, a solo supplement may be required. In these instances, the mandatory solo surcharge will be clearly listed on the important information section on the deal home page and is payable on order placement. VANTAGE Travel International does not offer or provide a room pairing service.

When group size is too small to use a full-sized touring coach, we reserve the right to use a smaller coach. Smaller coaches, and any vehicles used for local transfers, and occasional day excursions, may not have toilet facilities on board. Individual country laws regarding coach transportation will be abided by at all times.

For most international travel offers, airport to hotel and/or hotel to airport transfers are listed as an inclusion as per the specific travel offer. Transfer transportation is typically a smaller coach of vehicle and in some cases airport and hotel arrival and departure transfers will combine multiple travel groups. This is dependent upon airline scheduling and airport ground transport requirements.

Transfers are typically not included where an arrive early/stay behind has been added to the order and the arrangement and cost of any transfer in these instances becomes the responsibility of the relevant passenger(s).

Some travel offers may include the option to request or purchase additional land activities and/or optional day tours / tour extensions or internal domestic transport upgrade options.

These options will be clearly listed important information section on the deal home page along with instructions on how to purchase (whether at order placement or directly with the tour guide or tour leader once on the ground in the destination country).

Some tours and/or activities may be subject to minimum numbers or weather constraints and in such instances where these tours cannot go ahead and you have paid, you will receive a refund.

VANTAGE Travel International does not ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited during travel. The purchasing of goods and the use of a credit card for those transactions is entirely at your own discretion and at all times the traveller must use their own discretion. We will not be liable for any expenses, fees, penalties, costs, liabilities, damages or losses incurred as a result of transactions you make while travelling. Please also note, it is the responsibility of the individual to research and declare all relevant items when they are returning to New Zealand and to comply with customs laws. Any items that are confiscated will not be compensated.

VANTAGE Travel International is only dealing with the best tour guides featured with high level of education, knowledge, friendless and excellent communication skills. So, our dear guests, from all over the world, will be in good hands.

We are committed to dealing with complaints quickly and effectively. If a problem occurs, you must inform us immediately and attempt resolution locally with the Supplier – such as the hotel, airline or tour operator – within 24 hours as a first step. Failure to follow this course may result in any following claim for refund (where available) being reduced or denied. If you have complaints that you were unable to resolve during travel you must email that complaint to info@vantage-travels.net within 14 days of the completion of your travel. You must attach all relevant receipts and supporting documentation, including efforts made with the Supplier to resolve it. All refund claims are subject to our Cancellation and Refund Policy.

Our Website General Term of Use apply to your access to, and use of, the VANTAGE Travel International website. The Website General Term of Use form a part of these Terms and Conditions and is available here.

These Terms and Conditions constitute the entire agreement between you and VANTAGE Travel International as to the subject matter of this agreement and supersede all previous negotiations, understandings, representations, warranties, memoranda or commitments.

You must not assign, transfer or novate these Terms and Conditions or any rights or obligations under these Terms and Conditions without the prior written consent of VANTAGE Travel International.

In these Terms and Conditions:

• words in the singular include the plural and vice versa;

• if a word or phrase is defined its other grammatical forms have corresponding meanings;

• ‘includes’ means includes without limitation; and

• an obligation to use reasonable endeavors does not require a party to incur a commercial detriment or payment obligation.

To the extent that any clause or part of any clause is in any way unenforceable, invalid or illegal, it is to be read down so as to be enforceable, valid and legal.  In the event this is not possible, the clause (or where possible, the offending part) is to be severed from this these Terms and Conditions without affecting the enforceability, validity or legality of the remaining clauses (or parts of those clauses as the case may be) which will continue in full force and effect.

The Terms and Conditions agreement will be governed and interpreted in accordance to the laws of New Zealand. You irrevocably submit to the non-exclusive jurisdiction of the courts of the New Zealand.