Terms and Conditions
DEFINITIONS
References to “VANTAGE Travel International”, “us”, “we” and/or “our” in the following Terms & Conditions shall mean VANTAGE Travel International (NZ) Ltd, Company Number 7005013. In the context of limitations of liability and responsibility, it also includes our affiliates and their respective directors, officers, employees, contractors and agents.
References to “customer”, “you” or “your” shall mean the named person who places the order and where the context requires (including in respect of liability and responsibility provisions) includes all persons intending to travel on the order.
References to “Suppliers” shall mean travel product and service providers, such as airlines, transport and accommodation providers.
For the avoidance of doubt, these Terms & Conditions apply to communications and/or orders made directly with our consultants, whether over the phone, by email, via social media/online chat, in-store and our website.
Definitions
In addition to the terms and conditions contained in this document, every travel offer has in addition its own specific terms and conditions that are binding for that specific travel offer. These specific terms are listed on the deal home page of the travel offer and, where they differ, the specific terms apply to the extent of any inconsistency. Together, all of the preceding terms and conditions (and any policies or terms referred within them) are the “Terms and Conditions”.
Before you can place an order, at the point of payment, you will be required to acknowledge and confirm that you have read and accept the Terms & Conditions.
By making the acknowledgement you confirm that:
- You have read, understand and agree to comply with the Terms & Conditions.
- You are aware of and will comply with any and all health, medical, visa and passport requirements of the country or countries you intend to visit, and understand that it is your responsibility to obtain all required documentation or vaccinations prior to travel.
- You are 18 years of age or over, and have the authority and capacity to place an order and act on behalf of all persons for whom you are placing an order and all persons intending to travel on the order.
- You have consented to the collecting, holding, processing, use and disclosure of your personal information in accordance with our Privacy Policy.
You will not be authorized to proceed to order placement until this acknowledgement is made.
Please note that, in administering the Terms and Conditions, VANTAGE Travel International will only deal with the person who placed the order in respect of a travel offer or any resulting travel.
Promotion of a travel offer on our website does not constitute a legally binding offer, but rather, an invitation to travel subject to our inventory allocation. We reserve the right to modify, change, extend, withdraw, remove or cancel the travel offer at any time prior to an order being placed, and in some instances after an order has been placed.
These changes or modifications can include, but are not limited to, variances to published content relating to the travel offer including the overview, the itinerary, the listed summary of tour inclusions and the important information sections. Specifically, all published prices, government taxes, levies, fees, fuel surcharges, validity and mandatory surcharges and itinerary elements such as listed inclusions, listed exclusions, departure dates, departure cities, travel group size, flight options, cruise options, listed accommodation, touring sites and schedule, ground transport, transfers and flight routing are subject to change or modification. Some or all of these changes may be subject to factors outside of VANTAGE Travel International’s control.
In the event of a material itinerary change, we will use reasonable endeavors to arrange supply of an alternative of comparable or higher standard and such changes will be communicated to affected passengers.
All travel offers listed on our website are subject to availability. VANTAGE Travel International reserves the right to remove, add, secure, place on hold offers and to orders in line suppliers products availability.
All travel offers listed on our website are heavily discounted and available for a limited time only. For this reason, we require full payment at the time of order placement or we inform you via emails and most payments are typically non-refundable.
All prices of our published travel offers which are offered to New Zealand customers only, are listed in New Zealand Dollars (NZD) unless stated otherwise. The published prices of the travel offer includes all New Zealand taxes, charges and service fees, including GST (where applicable). All travel offers are subject to availability and can be withdrawn or varied without notice.
Payment can be made via internet Banking or by credit card, a fee of 03% on Visa & MasterCard debit and/or credit cards is applicable. No other credit cards accepted.
Some additional extras, supplements, and/or surcharges may be payable after order placement, as specified in the important information section on the deal home page. The price payable is also subject to a number of other factors including any customizations and additions made by you, changes to travel arrangements, currency fluctuations, fuel surcharges, government taxes, levies and airfare increases. We reserve the right to adjust any fees, charges or prices as necessary to reflect a material cost increase, being greater than 10% of the travel offer. Please refer to our Cancellation and Refund Policy or contact a member of the VANTAGE Travel International team to discuss your options in this situation.
We reserve the right not to honor any published prices that we determine were erroneous due to printing, clerical or electronic error.
In the event of a price decrease, we are not obliged to refund you to match any subsequent price reduction after order placement.
Travel offers are typically promoted at a base “per person” price based on twin share travel where one order is valid for one person. A quantity of 01 needs to be selected on order placement for every person travelling twin share.
All other mandatory surcharges including but not limited to second person surcharges, solo traveller surcharges, departure date and/or city surcharges, the selection of additional optional extras, other government taxes, levies, gratuities, or listed fees are in addition to the listed base price as per the terms of the travel offer.
The majority of travel offers require the provision of key passenger information in order to commence the booking process. These details are required to confirm all travel offer itinerary elements including but not limited to airline ticketing requirements, cruise line cabin booking confirmations, accommodation rooming specifications, specific flight dietary requirements and/or medical, mobility requests.
Immediately following the first deposit payment, customers are required to provide a copy of their passport to secure flights, hotels and cruise reservations.
VANTAGE Travel International will use reasonable endeavors to provide both email and/or text reminders to complete the passenger information form and/or to provide new passport details.
Please note, we will not be liable for any expenses, fines, penalties, costs, liabilities, damages or losses incurred as a result of failure to follow the instructions as listed on your order confirmation.
An order will not be considered, until the passengers provide final until the passenger information of all persons intending to travel.
The passenger information form will require passenger name and date of birth details to be supplied as per the passport to be used at the time of travel, and any special travel requests relating to bedding configuration, flight, dietary, medical and mobility requirements.
All travellers must have a valid passport for international travel, with at least 06 (six) months validity from the date of return and at least 02 (two) blank pages at the time of travel.
In order to protect the integrity of the information supplied in the passenger information form, the customer will be asked to check and confirm that all information inputted are correct, as certain information cannot be amended without cost once the passenger information form has been submitted.
In instances where a visa is required, most issuing countries will require you to provide confirmed travel itinerary details such as confirmed accommodation and flight itineraries. This information will be provided to you in your travel documentation which are typically supplied to you 4-6 weeks prior to court tour departure.
The final stage of the booking process is VANTAGE Travel Internationals’ delivery of complete travel documentation with respect to the travel offer purchased. VANTAGE Travel International typically provides all travel documentation 4-6 weeks prior to the core tour departure date selected. The travel documentation contains important information such as confirmed accommodation and flight itineraries, and is often required in order to apply for any visas required of the travel destination and/or given the country of issue of the passport that you will use at the time of travel.
VANTAGE Travel International strongly advises that travellers do not apply for any required visas until receipt of travel documentation.
VANTAGE Travel International customers are advised to check all visa requirements prior to order placement as the organization and obtainment of visas, including transit visas and re-entry permits, will be the passenger’s responsibility. Please note, for travellers who select an “arrive early” that is greater than 2 weeks, or place an order within 08 weeks of travel, your travel documentation will only be sent to you within 02-04 weeks of departure. VANTAGE Travel International is not responsible for your failure to obtain a visa in this circumstance, including if you are overseas. Only in exceptional circumstances will VANTAGE Travel International provide early release of flight itineraries prior to the supply of travel documentation.
If you do not obtain the correct visas, for whatever reason, you will be liable for any associated expenses, fees, penalties, costs, liabilities, damages or losses and are not entitled to a VANTAGE Travel International refund as this decision is outside of the control of VANTAGE Travel International.
It’s your responsibility to check all of your travel documentation – including but not limited to ticketed passenger names and dates of birth are as per the passport to be used at the time of travel, flight tickets, departure/arrival dates and time, cabin check in instructions, baggage allowances, accommodation/stop over details, visas and insurance requirements/documents immediately upon receipt and advise VANTAGE Travel International as soon as possible of any errors or changes required.
Once you have received your flight information, you are responsible for managing your booking, including confirming the flight itinerary directly with the airline at least 48 hours prior to travel and checking that the departure time does not change (unless you are travelling in a group). You can do this through the documentation sent to you or alternatively you can check the airline website or phone the airline directly from 48 hours prior to departure. VANTAGE Travel International is not responsible for communicating airline schedule changes once the travel documentation has been issued.
Please ensure you read your travel documents carefully for details on baggage allowances as these can vary from airline to airline and country to country. Excess baggage (if your airline allows it) can be expensive and is the responsibility of the traveller. VANTAGE Travel International will not be liable for any expenses, fees, penalties, costs, liabilities, damages or losses associated with baggage allowances and excess baggage.
An estimated travel documentation delivery date will be listed on your order confirmation.
All travel offers listed on our website are heavily discounted and available for a limited time only. As such, many orders are non-refundable, and cannot be used in conjunction with any other offer or promotion or redeemed for cash. All orders are considered non-transferable or changeable without cost once the passenger information form has been submitted. Please refer to our Cancellation and Refund Policy for more information on when you will and won’t be entitled to a refund, and for further information regarding cancellation.
All proposed cancellations must be communicated to VANTAGE Travel International as soon as they become known, and must be validated and authorized by VANTAGE Travel International via our specific cancellation notification process.
Please contact VANTAGE Travel International on 0800331110 – for further information with respect to cancellation queries or for full details please refer to our Cancellation and Refund Policy.
Each travel offer will list its specific order validity details in the “important information” section of the deal home page with respect to available departure dates and “per person” order quantities.
Orders are valid only for the travel date selected and once the travel date selected has passed, the order will be considered void and is non-refundable in full or in-part if unused.
Arriving & Responsibility
VANTAGE Travel International reserves the right to modify, change, extend or withdraw published flight terms such as airline selection and/or scheduling with respect to the travel offer at any time due to changes beyond our control.
For example, this means flights may arrive a day earlier or later, involve a transit, a stopover, or a substitute airline. As airlines have the right to reschedule or cancel flights at any time, any such changes are beyond our control.
VANTAGE Travel International flight ticketing policy operates using minimum connecting times are as per International Air Transport Association, airport and airline specifications. Flights sectors are booked as advised by the operating airline and in accordance with their terms and corresponding airport regulations.
Flights are booked in what is called a “sequence” whereby if flights are missed or passenger(s) fail to check-in or notify of a cancellation or forfeiture and are subsequently considered a “no-show”, the remaining flight sectors are cancelled. Please note, this is not a decision made by VANTAGE Travel International, this is a decision made by the airline.
In the event of a flight/ticket being cancelled, VANTAGE Travel International is not able to reverse this decision and the intending traveller bears full responsibility of all costs or losses involved including costs to re-book flight tickets, and/or transfers/accommodation etc. to catch up with the tour. No refunds or free of charge replacement tour departure dates or other itinerary changes are permissible in such circumstances.
Additionally, in the event of a significant departing flight schedule change that is greater than hour in delay, travellers will need to notify the local tour guide/hotel/transfer service via the specific contact details provided in the travel documentation.
Furthermore, for travellers that must independently travel a considerable distance to the departing airport at the commencement of any tour, VANTAGE Travel International strongly advises all passengers to arrange to arrive at the departure city with sufficient time to take into account and avoid possible travel/traffic/domestic flight delays and/or cancellations and the risk of missing the departing international flights.
In the instance where you require a flight-based customization that is not listed on the travel offer or available at check out, you will be instructed to indicate that you have a flight customization request on your passenger information form. This will ensure that a VANTAGE Travel International consultant will contact you to discuss your query prior to commencing the booking/ticketing process.
Regardless of personal preference, VANTAGE Travel International reserves the right to ticket you on any of the published airline(s) or their code share partners as listed on the ‘important information’ section on the deal home page and in line with the published airline’s scheduling/routing.
VANTAGE Travel International reserves the right to vary, withdraw or cancel any travel products and services by written notice in the event they cannot be supplied or the itinerary is changed due to force majeure or other events which are beyond our control including but not limited to severe weather, fire, floods, acts of God, acts of government or other authorities, act of terrorism, security issues, failure of equipment or machinery, war, civil disturbance, strikes and malevolent acts.
To the maximum extent permitted by law, except where caused or contributed to by negligence on our part, VANTAGE Travel International is not and does not accept any responsibility or liability in contract, tort or otherwise for any injury, illness, death, cost, loss, damage (including but not limited to loss or damage to persons, baggage and property), delay, diversion, substitution of equipment, variation, postponement, liabilities, expense or inconvenience arising directly or indirectly from or in connection with:
- The acts, errors, omissions, default or negligence of Suppliers or other third parties including government authorities, airlines, coach, rail or cruise operators, land carriers, hoteliers or any other suppliers, nor for any consequences thereof, including but not limited to changes to or lack of availability of transport, services, accommodation or facilities; or
- Force majeure or other events which are beyond our control including but not limited to severe weather, fire, floods, acts of God, acts of government or other authorities, failure of equipment or machinery, war, civil disturbance, strikes and malevolent acts.
We will make commercial reasonable efforts to avoid and mitigate the adverse effects resulting from such events beyond our control.
To the maximum extent permitted by law, VANTAGE Travel International is not and does not accept responsibility or liability for any acts, errors, omissions, default or negligence of any person not its direct employee or under its control, including any government or governmental authority, officer or employee, and also including any employees, officers or agents of any Supplier such as airlines, coach, rail, cruise or ferry operators, shipping companies, or any other transport providers, hoteliers or other accommodation providers, land carriers, tour operators, tour guides, tour directors, travel agents, or the providers of any other meals, facilities, goods and travel products or services on your holiday or in relation to it and over whom VANTAGE Travel International has no control. VANTAGE Travel International is not and does not accept responsibility for any criminal conduct by any third parties.
To the maximum extent permitted by law, VANTAGE Travel International is not and does not accept responsibility or liability for any requirements, terms or conditions of any Supplier or other third party who provides some travel product or service in the course of your holiday. All bookings made by VANTAGE Travel International with Suppliers or other travel product or service providers on your behalf are subject to the requirements, terms and conditions of those persons which may not be expressly the subject of our contractual agreement, particularly in relation to the applicable laws, policies and requirements of any government, governmental authority or employee including visa, entry, exit or transit requirements.
In the event of a person travelling occupying transport seat fitted with a safety belt, VANTAGE Travel International is not and does not accept liability for injury, illness, death or other loss, damage or claim arising from any incident or accident where the safety belt is not being worn correctly at the time of such incident or accident.
VANTAGE Travel International is not and does not accept any liability or responsibility for your acts, omissions, defaults, conduct, state of health, condition or circumstances, or failure to comply with the terms, conditions and requirements of any Suppliers or other third party travel product or service providers, or country or governmental authorities, or any of their officials, servants or agents.
If you decide that you do not wish to visit a country or part of a country you had intended to visit because of any law, condition or requirements of Suppliers or any country or governmental authority, official, servant or agent, or because of circumstances beyond our control including but not limited to force majeure, severe weather, acts of God, acts of government or other authorities, failure of equipment or machinery, war, civil disturbance, strikes and malevolent acts, you are responsible for any costs, expenses, charges, fees, losses or damage incurred as a consequence and any cancellation or amendment fees.
You may not rely on our words or conduct as a waiver of any right unless that waiver is in writing and signed by VANTAGE Travel International.
Booking Information
VANTAGE Travel International reserves the right to modify, change, extend, or withdraw published accommodation terms with respect to the travel offer at any time due to changes beyond our control.
For example, technical or administrative reasons on the part of an accommodation provider may mean that a substitute hotel or room needs to be provided. If accommodation that you have booked becomes unavailable for any reason, we will endeavor to substitute it with accommodation of the same or a higher standard. VANTAGE Travel International will contact you to discuss your options if this is not possible.
Bedding configuration
Most facilities offer a “twin bedding” (two separate beds – typically of single size) or “double bed” options in relation to the bedding configuration for accommodation and cruises. You will be asked to list your preference on your passenger information form. Please note bedding requests are subject to availability and cannot be guaranteed.
Adjoining or connecting rooms
To request accommodation location in close proximity to friends or family members travelling on another order, please request this as a linked booking request on your passenger information form. Please note that such requests are subject to availability and cannot be guaranteed.
Non-smoking rooms
All rooms are booked as non-smoking where possible. However this cannot be guaranteed as not all accommodation providers offer dedicated non-smoking rooms. The option of requesting a non-smoking room is available on the passenger information form.
Personal belongings/luggage/porterage
Passengers are responsible for their own personal belongings at all times and VANTAGE Travel International does not accept any liability for any loss or theft, destruction of any personal belongings or luggage. Any loss, theft or damage must be raised directly with the airline, cruise line, accommodation or transport provider and/or reported to your insurer. Travelers are expected to carry their own luggage or at least be traveling with someone who can assist them. Should you require any assistance with luggage during travel, it will be at your own cost as hotel porterage is not included unless clearly listed on the travel offer.
The majority of travel offers list the price per person based on twin share, where two people will be sharing their accommodation. For some travel offers, where a passenger intends to travel as a solo traveller and therefore will not be sharing their accommodation with another traveller, a solo supplement may be required. In these instances, the mandatory solo surcharge will be clearly listed on the important information section on the deal home page and is payable on order placement.
VANTAGE Travel International does not offer or provide a room pairing service.
For most international travel offers, airport to hotel and/or hotel to airport transfers are listed as an inclusion as per the specific travel offer. Transfer transportation is typically a smaller coach of vehicle and in some cases airport and hotel arrival and departure transfers will combine multiple travel groups. This is dependent upon airline scheduling and airport ground transport requirements.
Transfers are typically not included where an arrive early/stay behind has been added to the order and the arrangement and cost of any transfer in these instances becomes the responsibility of the relevant passenger(s).
Some travel offers may include the option to request or purchase additional land activities and/or optional day tours / tour extensions or internal domestic transport upgrade options.
These options will be clearly listed important information section on the deal home page along with instructions on how to purchase (whether at order placement or directly with the tour guide or tour leader once on the ground in the destination country).
Some tours and/or activities may be subject to minimum numbers or weather constraints and in such instances where these tours cannot go ahead and you have paid, you will receive a refund.
VANTAGE Travel International does not ensure or guarantee the quality or value of any goods purchased or the suitability of any retail outlets visited during travel. The purchasing of goods and the use of a credit card for those transactions is entirely at your own discretion and at all times the traveller must use their own discretion. We will not be liable for any expenses, fees, penalties, costs, liabilities, damages or losses incurred as a result of transactions you make while travelling. Please also note, it is the responsibility of the individual to research and declare all relevant items when they are returning to New Zealand and to comply with customs laws. Any items that are confiscated will not be compensated.
We are committed to dealing with complaints quickly and effectively. If a problem occurs, you must inform us immediately and attempt resolution locally with the Supplier – such as the hotel, airline or tour operator – within 24 hours as a first step. Failure to follow this course may result in any following claim for refund (where available) being reduced or denied. If you have complaints that you were unable to resolve during travel you must email that complaint to info@vantage-travels.net within 14 days of the completion of your travel. You must attach all relevant receipts and supporting documentation, including efforts made with the Supplier to resolve it. All refund claims are subject to our Cancellation and Refund Policy.
You must not assign, transfer or novate these Terms and Conditions or any rights or obligations under these Terms and Conditions without the prior written consent of VANTAGE Travel International.
In these Terms and Conditions:
- Words in the singular include the plural and vice versa;
- If a word or phrase is defined its other grammatical forms have corresponding meanings;
- ‘includes’ means includes without limitation; and
- An obligation to use reasonable endeavors does not require a party to incur a commercial detriment or payment obligation.
